ADA Policy
The Americans with Disabilities Act, Title II, states in part that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” TriMet is committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits, and activities.
Submitting an ADA Grievance
You may submit a formal ADA Grievance to TriMet’s ADA Officer by clicking the ADA Grievance Form button below and completing the fillable electronic form.
Please submit all grievances concerning disability discrimination in the provision or accessibility of TriMet programs, services, benefits, or activities, or discrimination in response to a request for accommodation or modification of programs, services, benefits, or activities to TriMet.
You may submit an informal ADA grievance by telephone by calling TriMet Customer Service at 503-238-7433, Option 5. Customer Service may be able to resolve your grievance, but if not, may advise you to submit a formal ADA Grievance to TriMet’s ADA Officer.
You should submit your ADA Grievance as soon as possible, and no later than sixty (60) days following the actions upon which the grievance is based. As the ADA Grievance Form indicates, the grievance must describe the facts, including the date, time, and location of the actions that are the subject of the grievance, and must state the requested remedy. The grievance must include name, address, and telephone number, and an e-mail address if one is available.
Within fifteen (15) business days after receipt of the formal grievance, the ADA Officer or designee shall contact the grievant to discuss the grievance, gather any additional information necessary, and identify possible resolutions. Within twenty-one (21) business days following contact with the grievant, the ADA Officer or designee shall respond to the allegations made in the grievance in written or other accessible format. The response shall explain TriMet’s conclusions regarding the grievant’s allegations and, if appropriate, suggest options for resolving the grievance.
If dissatisfied with the ADA Officer’s response or proposed resolution to the grievance, the grievant may request review of the grievance by TriMet’s General Manager, or designee. Requests for review must be made within fifteen (15) business days from the date of the ADA Officer’s written response, and should be mailed to:
TriMet Office of the General Manager
Attn: ADA Grievance Review Request
1800 SW 1st Ave., Suite 300
Portland, OR 97201
503-962-4955
Within twenty-one (21) business days after receipt of the request for review, the General Manager or designee shall either respond to the grievance in written or other accessible format, or will contact the grievant to obtain any necessary additional information. If additional information from the grievant is requested, the General Manager or designee shall provide a response to the grievance within seven (7) business days following receipt of the additional information.
All grievances and grievance review requests submitted to the ADA Officer, as well as responses thereto, will be retained by TriMet for at least (5) five years.
Note: If you are a TriMet employee and have a question or concern about ADA within the employment setting, this is governed by Title I of the ADA. Please contact TriMet’s Director of Employee Services in Human Resources for more information.
ADA Reasonable Modification Requests
To request a modification, click on the Reasonable Modification Request Form button below and complete the fillable electronic form.
TriMet is committed to providing safe, reliable, courteous, accessible and user-friendly services to our customers. To ensure equality and fairness, we will make reasonable modification requests to our policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.
Whenever feasible, a request for modification to our service should be made in advance, before TriMet is expected to provide the service. For more information regarding reasonable modification requests and to see examples of acceptable reasonable modification requests, see the Department of Transportation’s Final Rule on the topic.
Questions?
Call 503-962-8208 or email adarm@trimet.org
