LIFT+
The Flexible Alternative to TriMet LIFT
TriMet LIFT+ (LIFT Plus) is a safe, easy and flexible alternative to traditional TriMet LIFT paratransit service. The program offers TriMet LIFT customers the opportunity to allow our scheduling team to send some of their trips to Transportation Network Companies like Uber. Most of the time when a customer’s trip is moved to one of the LIFT+ providers, you will enjoy a fast, direct trip to your destination.
The Program
If you choose to join the TriMet LIFT+ program, you will continue to reserve your trips through your current preferred option, either online at LIFT web page or by calling our call center. TriMet LIFT will decide whether your trip will be moved to one of the TriMet LIFT+ providers or remain with on a LIFT vehicle. If the trip is moved, you will receive a text message and/or phone call from the TriMet LIFT+ provider. If the trip remains on TriMet LIFT, you will receive the normal TriMet LIFT reminder notification (either phone call or text depending on your preference).
Key Points to Remember
- You must pay your fare with your LIFT Hop card, as LIFT+ providers cannot accept cash.
- Joining the TriMet LIFT+ program does not guarantee that any of your TriMet LIFT reservations will be moved to a TriMet LIFT+ provider.
- When booking a TriMet LIFT trip, you should always be prepared to be transported in a LIFT vehicle and pay the TriMet LIFT fare.
- TriMet LIFT+ is provided above and beyond ADA requirements, so expect it to feel different from standard LIFT service, in the following ways:
- TriMet LIFT+ providers offer curb-to-curb service, not door-to-door like TriMet LIFT, which means:
- The driver will not get out of their car to announce their arrival. You will receive a text notification that the driver has arrived, the vehicle make and model, and license plate number;
- The driver will not escort you to the door of your destination, rather they will drop you off at the curb nearest to the location;
- LIFT+ drivers are not required to carry customer bags, luggage, or groceries.
- The drivers are not required to wait with a customer for a “hand-off” at trip destination location.
- You are free to express your preferred TriMet LIFT+ provider, but there is no guarantee that all of your TriMet LIFT+ trips will be serviced by your preferred provider.
- You can opt out of this program at any time.
- Wheelchair-accessible vehicles are available for customers who require use of a wheelchair-accessible, ramp or lift equipped vehicle.
- Currently Uber is the only partner involved in the LIFT+ program, though more providers may be added at a later date.
For more information about LIFT+, please contact LIFT Customer Service at 503-962-8000, option 2, Monday–Friday from 9 a.m. to 5 p.m.
